Support

We read every email and usually reply within a day.

Subscriptions

How do I cancel?

Open the Settings app on your iPhone, tap your name, then Subscriptions, then Taki, then Cancel Subscription. If you cancel during the free trial, you will not be charged. Do it at least 24 hours before the trial ends.

How do I get a refund?

Apple handles every payment, so refunds are requested from Apple at reportaproblem.apple.com. We cannot issue refunds ourselves.

I paid but Taki still asks me to subscribe

Open Taki, go to Profile, tap Taki Pro, then tap Restore at the top of the screen. Make sure you are signed in with the same Apple ID you used to buy. Still stuck? Email us and we will sort it out.

Menus and calories

A dish or price looks wrong

Restaurants change their menus often, and most calorie figures are estimates. Email us the restaurant, the city and the dish, and we will fix it.

My restaurant is missing

Taki reads a restaurant's menu the first time someone opens it. If a menu still does not load, the restaurant probably does not publish it online. Send us the name and we will take a look.

Your data

How do I delete my data?

In Taki, go to Profile and tap Delete my data. Your profile, goals and food log are stored on your phone, so this removes them straight away. Deleting the app does the same.

Read our Privacy Policy for everything we do and do not collect.